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1. About This Agreement

These Terms & Conditions govern your access to and use of GrowKaro CRM, a WhatsApp Marketing software-as-a-service platform ("Service"). By creating an account or using the Service, you agree to these terms on behalf of yourself and the business you represent ("you", "your business", "Tenant").

2. The Service

GrowKaro CRM provides tools to manage WhatsApp Business communication, including bulk campaigns, automated bots, DRIP sequences, message templates, a flow builder, and an AI assistant, built on Meta's official WhatsApp Cloud API. The Service is offered on a multi-tenant basis: multiple businesses ("Tenants") use the same underlying platform, each with their own account and data.

3. Accounts and Tenant Data Separation

Each Tenant's data — contacts, campaigns, message history, templates, and account settings — is logically separated from every other Tenant's data within the platform. Tenants do not have access to another Tenant's data. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials.

4. Plans, Trials and Billing

New accounts may start on a trial period, the length of which is shown at signup. During Phase 1 of this platform, plan assignment, activation, and any billing is handled manually by GrowKaro CRM's admin team — there is no automated payment processing at this stage. Pricing, billing cycles, and payment terms will be communicated directly and reflected in an updated version of this document once automated billing is introduced.

5. Acceptable Use

You agree to use the Service in compliance with Meta's WhatsApp Business Messaging Policy and applicable law, including obtaining proper consent (opt-in) before messaging contacts. You may not use the Service to send unsolicited spam, unlawful, or abusive content. GrowKaro CRM may suspend accounts that violate WhatsApp's or Meta's policies, as such violations can affect the shared WhatsApp Business infrastructure used by the platform.

6. Your Content and Data Ownership

You retain ownership of the contact data, message content, and other business data you upload or generate through the Service. You grant GrowKaro CRM a limited license to process this data solely to provide the Service to you.

7. Cancellation and Termination

You may request cancellation of your account at any time by contacting our team. GrowKaro CRM may suspend or terminate accounts for violation of these terms, non-payment (once billing is active), or misuse of the WhatsApp Cloud API. On cancellation, your data will be handled as described in our Privacy Policy, including applicable retention and deletion timelines.

8. Data Retention

We retain Tenant data for as long as an account remains active, plus a reasonable period after cancellation to allow for account recovery or as required by law, after which it may be deleted. See our Privacy Policy for details.

9. Limitation of Liability

The Service is provided "as is". To the maximum extent permitted by law, GrowKaro CRM is not liable for indirect, incidental, or consequential damages arising from use of the Service, including issues caused by WhatsApp/Meta platform outages or policy changes outside our control.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

11. Contact

Questions about these terms can be sent via our Contact page.